Thank you once again for your help with the mum order for Stevenson University's Homecoming celebration. As always, you listened and understood our preferences and your selections were spot-on. Both campuses looked beautiful.

Delivery went smoothly and although the mums are always wonderful, this year they are just spectacular!

Best Always,

Diane Di Salvo (Director of Cultural Programs, Stevenson University)

The Split Rail Garden Club wanted to send a message to thank you for the presentation to our group on Thursday. How did we ever get so lucky to have you select Ryan Gilmore to speak to us? He was so very patient, knowledgeable and personable with us. We had so many questions on lawn care and bug and animal prevention and Ryan gave us answers to our questions and recommended the best products to use. We all came away with a better understanding of our summer "to do" list and quality products to help us get the best results.

The Valley View reputation continues on.......professional, respectful employees that know how to provide good customer service.

Congratulations!

Regards, Sue Drake (Corresponding Secretary, Split Rail Garden Club)

This is the best nursery around. If they don't have it, it's extinct of banned!

Jeavonna C.

To Whom It May Concern:

I'd visited Valley View Farms several times purchasing products for the Christmas season but had to make one final visit to pick up a small ornament for each of my staff members. As you could see on the receipt, it was just about a week prior to Christmas so it was quite busy.

The person I wanted to commend was a young man who processed my purchase for me. I was purchasing 14 individual ornaments, and for someone who has worked in retail, I know what a bother it could be to have to box each of those ornaments, especially when there is a line waiting to be checked out. Yet, he was in no way bothered by the task, and as a matter of fact, was quite pleasant and friendly in the process.

I know it is a difficult time for all people working in retail during the month of December, but I do believe that he went far beyond what anyone else had, even during my visits to Valley View Farms and thought he should be commended for his courtesy towards customers. It is something that is lacking in much of the retail industry. It will definitely give me the incentive to continue doing other shopping at Valley View Farms.

Thanks for your service!

Rev. Martin (Sparks, MD)

I went for the first time to Valley View Farms last night and it was AWESOME!!!!! Everyone was soooo nice. Best customer service I have EVER seen! And my husband is a customer service manager so I hear about CS all the time! LOL!

I am definitely going back. I read about the herb gardening seminar so I am going to try to make that one.

Thanks so much!

Marla

Every time I visit this place, I am more and more impressed with Valley View Farms and their friendly, knowledgeable staff that I had to come back and give them a five star rating.

The most recent visit was to buy a tree for our back yard – since we don’t know what species to look at, we thought we would pick someone’s brain for ideas while we were there. Scott took the time to find out what we had in mind as well as the location of where we wanted to plant the tree. He then toured us around his suggestions (his knowledge was impressive!), each time narrowing down the scope to how we reacted. When we were down to two or three, he stepped away to give us the time to think it over alone. He came back a few minutes later to check on us - and we later found out he did so in the middle of his lunch break! One of Scott’s colleagues had to tell him that he’d finish up with us so he could go back in to eat his lunch.

I don’t know about you, but I am so amazed by that kind of service! They’re not commissioned sales people there, so to take a break from your own break to check on your customers is unheard of. I am a customer for life!

Michelle J.

To the General Manager of Valley View,

Yesterday, two of your employees came to our home to plant a large number of trees. I want to let you know that they were exceptionally professional, patient, conscientious, courteous and careful. They did not rush, but where determined, not only to do the necessary job, but to do it well! 

Both Seth and Javier are to be commended and complemented for their hard work! They are both a credit to themselves and to your organization.

It’s easy to complain when things don’t go to your liking. It’s much more satisfying to compliment those who take pride in themselves and the work they do.

Thanks,

Anita and David (Reisterstown, MD)